Rail Compensation Scheme Misses Thousands


The offer of a one month refund to rail season ticket-holders misses thousands of regular travellers who pay for their tickets in other ways, says LibDem councillor and rail campaigner Malcolm Cowan.

"The statement by Govia that only season-ticket-holders travel regularly is nonsense", he says.

  • They launched the carnet ticket for those who travel 3 or 4 times a week - have they forgotten them?.
  • Other travellers have disabled or other railcards, so buy daily tickets as these work out cheaper than a season.
  • Anyone who travels off-peak will buy daily tickets rather than a season ticket

"They have all had the same chaos as season-ticket holders but are excluded from the offer; it is petty and small-minded. Govia have gone for the easy headline but left thousands of travellers behind just as their trains have", he said. "The scheme needs to be extended properly."


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